Can I track my order?
Canada Post does not provide us with tracking information at this time. If your order doesn't arrive within 4-6 business days, contact us and our Club Pros will help you out.
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Shipping
Can I get my order shipped now?
You can have your Subscription Box ship sooner by moving your Ship Date up. You can also place a one-time order without affecting your Subscription Box's schedule by selecting "Buy now" when adding products. This will add items to your Cart.
Do on demand orders affect my recurring shipments?
Nope, On Demand orders are an added convenience but do not affect your Subscription Box.
I think my last box was shipped to my old address. Help!
No problem! Contact us, and one of our Club Pros will help get your order to the correct address.
When will I be billed?
Your recurring billing date is determined by your original sign up date. For example, if you join on the 1st, your subsequent shipments will be billed and processed on the 1st of the month. Your box will be delivered within 4-6 business days of your
How long does it take for my box to process?
We typically estimate 24-48 hours to process your order, and 4-6 business days for your box to be delivered. Worried about where your box is? Contact us, and a Club Pro will help you out.