We’d hate to see you leave the Club but you can stop your subscription at any time for any reason from the My Subscription page at the top of your account page.

<span id="isPasted" style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We&#x2019;d hate to see you leave the Club but you can&#xA0;<a href="https://ca.dollarshaveclub.com/account" rel="noopener noreferrer" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(0, 18, 51); text-decoration: none; font-family: DSCSpecter-Bold; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">stop your subscription</a><span style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;at any time for any reason from the My Subscription page at the top of your account page.&#xA0;

What is your cancellation policy?

We're so sure you'll love our awesome products that we'll refund you in full if you don't, within our 30-Day Money Back Guarantee Policy.

<span id="isPasted" style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We&apos;re so sure you&apos;ll love our awesome products that we&apos;ll refund you in full if you don&apos;t, within our 30-Day Money Back Guarantee Policy.&#xA0;

What does Money Back Guarantee mean?

We don't accept returns, but we have a 30-Day Money Back Guarantee, so if there is an issue with a product you received, please contact us.

<span id="isPasted" style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We don&apos;t accept returns, but we have a 30-Day Money Back Guarantee, so if there is an issue with a product you received, please&#xA0;<a href="https://ca-help.dollarshaveclub.com/en-US/contact" rel="noopener noreferrer" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(0, 18, 51); text-decoration: none; font-family: DSCSpecter-Bold; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">contact us</a><span style="color: rgb(0, 18, 51); font-family: DSCSpecter-Regular; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

What is your return policy?

If you're not 100% satisfied with our awesome products, contact us within 30 days of your purchase and we'll refund you in full.

<div id="isPasted" style="box-sizing: border-box; color: rgb(0, 18, 51); font-size: 16px; margin-bottom: 28px; font-family: DSCSpecter-Regular; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you&apos;re not 100% satisfied with our awesome products, <a href="https://ca-help.dollarshaveclub.com/en-US/contact" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 18, 51); text-decoration: none; font-family: DSCSpecter-Bold;">contact us</a> within 30 days of your purchase and we&apos;ll refund you in full.&#xA0;</div>

What is your refund policy?

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Dollar Shave Club CA

Policies

General Questions

What are my payment options?

Do you ship to P.O. boxes?

How do I create an On Demand order?

Is there a shipping fee?

Can you ship bulk orders or pay in advance?

When will my on demand order arrive?

Can I send an On Demand order to a different address?

Do you offer expedited shipping?

Can I pay for an On Demand order with a different card?

Where do you ship?

Do I have to be home to receive my order?

Do you accept PayPal?

Shipping and Billing

What is a Starter Set?

Can I customize my Subscription Box frequency?

Is there a fee to join?

Student and Graduate Discount

How does a Dollar Shave Club Membership work?

Do you offer a free trial?

What can I expect in my first shipment?

When will you ship my first order?

Can women use your products?

Partnerships and Media Inquiries

Sign Up Questions

Which of your products are TSA friendly?

Do you offer any beard grooming products?

Do you guys offer samples?

Are your products organic?

Are your products tested on animals?

Are your products for all skin types?

Help! My child or pet ate your product.

Frequently Asked Product Questions

The DSC mobile app is being discontinued.

Our App

Can I skip a shipment?

Help! I forgot my email.

How do I update my payment information?

How do I change my shipping address?

How can I reactivate my account?

Help! I forgot my password.

Account Settings

What if I don't need an upcoming shipment?

Where can I manage my Subscription?

How do I cancel my account?

What if I run out of something before my subscription box ships?

I can't login to my account

Membership Settings

My Account

Why can't I add products to my cart?

Subscription box vs. Cart

Where’s my order?

Will I get a handle with my first starter set or blade purchase?

Auto-restock vs. Get this once

Can I remove blades from my subscription box?

Where can I find my order history?

How do I remove products from my subscription box?

How do I remove products from my cart?

Help! I received the wrong item.

My Box

Can I track my order?

Can I get my order shipped now?

Do on demand orders affect my recurring shipments?

I think my last box was shipped to my old address. Help!

When will I be billed?

How long does it take for my box to process?

Shipping

My Orders

Which handle is compatible with my blades?

How do I buy extra blades?

How do I buy extra handles?

What’s the best razor for me?

What are the ingredients in your lubricating strips?

What do you recommend for thick facial hair?

What do you recommend for head shavers?

How many blades will I receive per month?

Do your blades fit other brand handles?

Do you offer any shaving products besides blades?

I need a new handle

Can I receive fewer blades per month?

Do you sell safety razors?

Do any of the blades have a trimmer?

How many shaves will I get from one cartridge?

Blades

How do I store Shave Gel?

How do I use Shave Gel?

Why should I buy Shave Gel?

How do I order Shave Gel?

Is Shave Gel scented?

What are the ingredients in Shave Gel?

Shave Gel

What are the ingredients in Shave Butter?

Why should I buy Shave Butter?

How do I order Shave Butter?

Is Shave Butter the same thing as shaving cream?

Is Shave Butter scented?

Is there actual food butter in Shave Butter?

Is Shave Butter edible?

How long will a 170 g tube of Shave Butter last?

How do I store Shave Butter?

Anything else I should know about Shave Butter?

Shave Butter

What are the ingredients in Rescue Serum?

Should I use Rescue Serum all over my face, or just the shave area?

How do I use Rescue Serum?

Can I use Rescue Serum on days when I don't shave?

Should I use Rescue Serum daily?

Is Rescue Serum scented?

Can I use Rescue Serum if I have acne prone or oily skin?

How do I order Rescue Serum?

Can I use both Rescue Serum and Post Shave Cream?

Rescue Serum

What are the ingredients in Post Shave Dew?

Why should I buy Post Shave Dew?

How do I purchase Post Shave Dew?

What’s the shelf life of Post Shave Dew?

How long will Post Shave Dew last?

Is Post Shave Dew scented?

How do I use Post Shave Dew?

How is Post Shave Dew different from Post Shave Cream?

Is Post Shave Dew an aftershave or a moisturizer?

Post Shave Dew

What are the ingredients in Post Shave Cream?

How do I use Post Shave Cream?

Why should I buy Post Shave Cream?

How do I order Post Shave Cream?

Is Post Shave Cream an aftershave or a moisturizer?

Is Post Shave Cream scented?

How long will Post Shave Cream last?

Anything else I should know about Post Shave Cream?

Post Shave Cream

What are the ingredients in Prep Scrub?

How do I use Prep Scrub?

Why should I buy Prep Scrub?

How long will Prep Scrub last?

Is Prep Scrub scented?

Can women use Prep Scrub?

How do I order Prep Scrub?

How often can I use Prep Scrub?

I have acne, can I use Prep Scrub?

How do I store Prep Scrub? What’s the shelf life?

How is Prep Scrub different from Hydrating Face Wash?

Prep Scrub

What are the ingredients in Beard Oil?

How do I use Beard Oil?

How often should I be using Beard Oil?

I have oily skin, can I use Beard Oil?

How long will Beard Oil last?

How do you store beard oil? What is its shelf life?

Is Beard Oil scented?

Can I use Beard Oil as a shaving aid?

How do I order Beard Oil?

Why should I use Beard Oil?

Beard Oil

Shaving Products

What are the ingredients in Eye Savior?

Why should I buy Eye Savior?

Is Eye Savior scented?

How many uses will I get from Eye Savior?

What's the shelf life of Eye Savior?

How do I purchase Eye Savior?

Eye Savior

Why should I buy Age-Defying Face Moisturizer?

How is Age-Defying Face Moisturizer different from other moisturizers?

How do I use Age-Defying Face Moisturizer?

Is Age-Defying Face Moisturizer scented?

How long will Age-Defying Face Moisturizer last?

What’s the shelf life of Age-Defying Face Moisturizer?

How do I purchase Age-Defying Face Moisturizer?

Age-Defying Face Moisturizer

What are the ingredients in Oil Control Face Wash?

Why should I buy Oil Control Face Wash?

How do I use Oil Control Face Wash?

Is Oil Control Face Wash scented?

How long will Oil Control Face Wash last?

What’s the shelf life of Oil Control Face Wash?

How do I purchase Oil Control Face Wash?

Oil Control Face Wash

What are the ingredients in Hand Cream?

Why should I buy Hand Cream?

How do I order Hand Cream?

After using Hand Cream will my hands look like they have powder on them?

Hand Cream

Skin Care