Dollar Shave Club CA logo
Dollar Shave Club CA logo

All articles

My Box

Why can't I add products to my cart?

If your Subscription Box is scheduled to ship within three days of the addition, we'll add the products to that order instead. You can schedule for your subscription box to ship sooner by moving your shipment date up from the "My Subscriptions" page

Subscription box vs. Cart

Subscription Box refers to your recurring order that we automatically ship you based on the frequency you've chosen. Cart refers to any one-time orders placed by selecting the "Buy now" option, or orders placed without an active Membership. You can v

What is Snooze?

Snooze is a feature that lets you temporarily remove (or "Snooze") a product from your next Subscription Box. Once that box ships, the product you Snoozed will automatically be added back to your Subscription Box, saving you the hassle of re-adding i

Where’s my order?

Your box should arrive within 4-6 business days of being processed. If it hasn't arrived on time, contact us and our Club Pros will help you out.

Will I get a handle with my first starter set or blade purchase?

Yes! One complimentary handle is included in your first order with us for New Members.

Auto-restock vs. Get this once

Select "Auto-restock" when purchasing a product to have us automatically ship it to you with each Subscription Box. Select "Buy now" if you only want to make a one-time purchase.

Can I remove blades from my subscription box?

You can remove the blades from your recurring order. Keep in mind, there is a $6 shipping fee for orders under $30 CAD that don't contain Blades. Questions? Contact us here.

Where can I find my order history?

Log in to your DSC account.Click the Account tab and scroll down to Orders.Click Review.

How do I remove products from my subscription box?

Log in to your DSC account.Go to your subscription box page.Select "Qty" next to the product you want removed.Select "Remove".

How do I remove products from my cart?

Select the cart icon in the top right corner of the page.Reduce a product's quantity by selecting "-" orRemove it entirely by selecting the "x" circle by it.

Help! I received the wrong item.

So sorry about that! Contact us, and one of our Club Pros will help you out.